Most Home Loan providers offer a national toll-free Home Loan customer care number that you can use to get your queries resolved. Larger banks even have different toll-free numbers for Home Loans and other product-related questions.
The range of Home Loan queries can include information on different Home Loan products, their eligibility, charges, documentation, EMI and repayment schedules, subsidies, discounts on interest amounts, etc.
All these queries and issues can be resolved by calling the bank’s Home Loan customer care number. The highly-skilled customer representative can provide a quick and efficient resolution for all your credit and banking queries.
Different customer care numbers
For Credit Card-related queries and service requests, most banks have a Home Loan customer care number exclusively for those issues and a separate toll-free number for other product-related questions. The reason for this division is that there can be numerous card-related issues compared to other products.
These queries could range from disputes about transactions made on Home Loans to questions about the loan’s outstanding amount.
Customers can use these toll-free lines to get answers to all their credit and banking queries. There can be different types of customer care numbers, including toll-free numbers, that banks provide to ensure customers do not bear the cost of calls made due to mistakes made by the bank or any other inconvenience the customer faces. The goal of customer care lines is to ensure customer satisfaction and loyalty.
Typically, banks aim to address customer grievances immediately at the Branch Manager level. However, if the customer is unsatisfied with the response, they can escalate the matter to the Nodal Officer, Regional, or Principal Nodal Officer for higher-level attention. Most banks acknowledge and offer a resolution to the customer’s grievance within ten days of receipt.
SEBI complaint system
SEBI, the Securities and Exchange Board of India, has a system to address complaints against listed companies and intermediaries registered with SEBI. If you have a complaint against a company, your first step is to contact the company directly. If unsatisfied with their response, you can approach SEBI to help resolve your issue.
They also address complaints related to issues and transfer of securities, as well as non-payment of dividends with listed companies.
To lodge a complaint with SEBI, you can visit SCORES and keep track of your complaint. You can register or log in to the following link to file a complaint: https://scores.gov.in/scores/Welcome.html
Other platforms to post a complaint
Banks in India offer various customer care helplines to assist customers with their queries and concerns.
- One of the most common types of helplines is the Internet Banking Help Desk, which addresses issues related to online banking services. This service assists new customers with registering for internet banking, creating a user account, and learning about the available features and transactions. The use of internet banking also reduces the need for customers to contact customer care representatives for routine queries. These include account balance and statement requests or freeing up resources for other services.
- SMS-based customer care services allow customers to receive information about multiple products and services by sending a message to a dedicated number. This service enables customers to resolve routine service requests independently without contacting customer care representatives via phone, fax, or email.
- Banks are also using social media platforms to interact with customers and assist them with their concerns related to banking products, including home loans & loan underwriting queries. Customers can log in to the official social media pages of the respective banks to provide feedback or raise any concerns.
Conclusion
Most banks acknowledge and offer a resolution to the customer’s grievance within ten days of receipt. If the issue is still unresolved, customers can approach the Bank Ombudsman as a last resort. The Reserve Bank of India website details how to contact the Ombudsman. Banks take grievance redressal seriously and strive to satisfy customers with an appropriate solution.
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